VOX Network Solutions, a successful Avaya Diamond Partner, continues to exceed expectations with achievements in both the Enterprise and Mid Market spaces.
VOX’s goal is to encourage and enable their clients to make a difference in the world, empowering organizations that engage with their company.
Their unique consultative approach to understanding the lifecycle of a client’s business keeps them at the forefront of a dynamic industry.
VOX is also an Avaya XCaaS Cloud partner, and have seen phenomenal transformations with their large existing clientele, as well as acquiring fantastic net new logos.
This past year, VOX has grown in every facet of their Avaya business, making huge strides with Contact Center, Cloud & Avaya Professional Services. With 30 percent YoY growth for their entire Avaya portfolio, their commitment to Avaya has been unmatched in FY19 and continues strong into FY20.
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From its annual Engage™ Global Customer Conference that took place last month, Verint®Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the winners of its 2018 Americas Partner of the Year and Rising Star honors. Recipients of this year’s awards were recognized for their achievements in customer engagement, and their collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.
As part of the Partner Forum event taking place in parallel at the Engage event this week at the Dallas Sheraton Hotel, the following organizations were recognized for exemplary performance in customer engagement, project wins, consulting and customer service:
The Verint Partner Forum welcomed partner representatives from across North, Central and Latin America, and featured a combination of networking, keynotes and industry analyst sessions focused on customer engagement themes—such as engineering for a better customer experience, intelligent self-service, workforce engagement, artificial intelligence and automation, and industry trends—followed by an awards reception at AT&T Stadium, home of the Dallas Cowboys.
“The Verint Americas Partner Awards Program provides an opportunity to recognize our network of global partners for their outstanding contributions in helping organizations simplify, modernize and automate customer engagement, and achieve key strategic business objectives,” says John Bourne, senior vice president, global channels and alliances, Verint. “Our partners continue to be a strategic part of our business, and we’re delighted to congratulate this year’s partner of the year and rising stars honorees on their outstanding accomplishments.”
Virtual Personal Assistant and Financial Suite
VOX Network Solutions, a California-based provider of contact center, security, managed services, and consulting solutions, has become Enacomm’s newest distribution partner.
The company will offer Enacomm’s Virtual Personal Assistant (VPA) banking solution and the Enacomm Financial Suite (EFS) to its customers in the financial services center.
In announcing the partnership, VOX Network Solutions Customer Digital Experience VP Chanley Geveshausen highlighted the potential for Enacomm’s more sophisticated technologies in the VOX solutions portfolio.
“We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants,” he said.
Enacomm says its VPA solution can operate together with popular consumer-facing AI assistants including Amazon’s Alexa and the Google Assistant. Its EFS solution, meanwhile, offers a number of software tools including a voice biometrics system that can help to improve security in the call center. Such technology has proven popular in the financial services sector, with major banks like HSBC using voice recognition for customer authentication.
News of the VOX Network Solutions partnership comes after Enacomm’s announcement of a distribution partnership with Florida-based telecom consultancy Telvoyant earlier this year.
“We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants.”
By Chanley Geveshausen, VP of Customer Digital Experience
VOX Network Solutions
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