Experience that matters
With over 250+ years of combined experience, the VOX Contact Center Practice helps our customers prosper by offering a variety of industry leading Solutions, Services, and Support Offerings. The VOX Network Solutions Contact Center Practice understands that the delivery of world class service is rarely achieved without understanding that from a Contact Center perspective ; that truly, "The Devil is in the Details."
Meet our Team
Chanley Geveshausen - Vice President Customer Experience
Mr. Geveshausen comes to VOX with more than 30+ years of contact center experience. Mr. Geveshausen is considered to be one of the "Pioneers" in the Contact Center industry. Beginning his career with Wats Marketing of America in Omaha, NE, and subsequently West Corporation Mr. Geveshausen has led Contact Center Operations and Implementation teams supporting 24x7 outsourced service centers handling upwards of 450,000 calls per hour both inbound and outbound. Chanley has also held executive level positions with Windstream, Cerium Networks, Avaya, Lucent Technologies Bell Labs and AT&T.
"Bringing Industry leading Contact Center technology to life by applying it to a customer's business is paramout for the VOX Contact Center Practice. My Mission is to ensure our team is staying ahead of the technology we consult, architect and support at all times. This ensures you have the faith that we are your trusted advisor at every turn."
Colby Clark - Contact Center Practice Leader
Mr. Clark has over 20+ years of Contact Center Consulting and Implementation Delivery. Colby has held consulting, operations and business analyst positions, for 24x7 Operations at Bank of America, Avaya and Carousel Industries. Colby's experience across a variety of Contact Center platforms and industry verticals provides our customers with a trusted advisor at every turn. Colby's patience with customers and his hands on approach is valuable to our clients, he continues to bring customers forward on their use of their technology on a daily basis.
"As Contact Center Practice Leader at VOX it is my mission to educate my customers and my team on what lies ahead on the technology curve. Through proactive communication with our customers we have the best sounding board in the world to navigate the ever changing technology landscape." - Colby Clark
Renee Gut - Director Contact Center Solutions - WEST
Ms. Gut provides overall direction and support to the Contact Center Practice in the Western United States while providing VOX Network Solution customers with expert level consulting, as well as development of new solution and services offerings to enable business outcomes that enhance Customer Experience. In the span of her 25+ years career, Renee Gut has occupied a number of contact center executive level positions. Prior to joining VOX, Renee Gut led the Contact Center team at Carousel Industries and successfully ushered the Cisco Enterprise Contact Center practice to fruition. Renee also served as Contact Center Practice Leader at Windstream’s Integrated Solutions Group, as well as other management and executive level roles across Avaya, Lucent Technologies, and AT&T.
"Contact Center technology is the fabric of our existence, it is my mission to ensure VOX is equipped with Industry leading solutions, so that we can provide you as a client the business outcomes you seek on a daily basis." - Renee Gut
Zach Shankle - Director Contact Center Solutions - EAST
Mr. Shankle has 25+ years of experience in Contact Center operations, consulting, solution architecture and implementation. Zach began his career as a contact center agent and worked his way up to managing a contact center before changing to focus on contact center technologies at companies like Lucent Technologies, Avaya, Carousel Industries and Interactions before joining VOX Network Solutions. Zach has been certified on Cisco UCCE in addition to most Avaya Contact Center solutions. Zach has been a preferred partner by many customers for his strategic outlook, roll up his sleeves and get it done with a smile work ethic, and strong focus on the impact to contact center operations.
“Client success is my passion! My role at VOX is ensure the correct technology is selected, implemented, and fully integrated into contact center operations so the benefits and return on investment can be recognized quickly.” - Zach Shankle
Teresa Schwarz – WFO Practice Leader
Ms. Schwarz provides customized consulting services to help clients achieve maximum return on technology investments while retaining and developing their valued human resources. As an expert in Contact Center operation analysis, Ms. Schwarz is a pivotal member of our VOX Advisory Services line as it relates to Contact Center and Workforce Optimization. Prior to VOX Network Solutions Ms. Schwarz, was responsible for Performance Management for Bodybuilding.com and Blue Cross and Blue Shield of Idaho.
"You can't manage what you can't measure, and performance management of your key resources your staff is pivotal in today's do more with less economy. VOX can show you how." - Teresa Schwarz
Lester Cohen - Director VOX Learning Institute
Mr. Cohen provides strategic direction and fulfillment of all VOX Learning Activities. Over the course of his 25+ year career Mr. Cohen has helped the Telecommunication Manufacturer marketplace, extend world class training, in the way customer want to consume the learning experience.
"To quote Benjamin Franklin, an investment in knowledge pays the best interest." - Lester Cohen
Chris Silber - CX Application Specialist
Mr. Silber has over 20+ years of Contact Center Consulting Experience, and is an expert in advanced routing and workflow design. Prior to joining VOX Chris held design, deployment and engineering consulting positions with Carousel Industries and Avaya Professional Services.
"Working with clients to understand their design considerations as well as their business objectives is paramount to a well adopted contact center solution implementation. It is my goal to assist in avoiding the pitfalls of a poorly designed ACD workflow regardless of modality." - Chris Silber
Linda Paskey - Contact Center Engineer
Ms. Paskey has over 30+ years of Contact Center Consulting Experience, and handles our remote complex design services. Priot to joining VOX Linda served as an advanced Contact Center. Implementation, and Training Specialist for AT&T, Lucent Technologies, Avaya, Cerium Networks and Windstream. Linda and her team provide advanced level Advisory services for our customers to ensure their applications are applied to their business. Linda has been instrumental in the deployment of hundreds of Contact Centers around the world.
"In my role as a Contact Center Engineer, it is my job to help customers on their day to day tasks, assist them with the use of the technology and ultimately how to apply it to their business." - Linda Paskey
The VOX Network Solutions Contact Center practice publishes a blog article once a month on industry news, tidbits and personal perspectives from the field.